Hallmark Hospitality Services (HHS - an operating division of Hallmark Inns & Resorts, Inc.) offers hotel management services to operators throughout the Western United States. Services range from general management to back office operations and almost every conceivable operation item in between. Depending upon your needs, we can increase your profits, save costs where necessary, and improve the value of your hotel.
Since our doors opened in 1948, Hallmark Inns & Resorts has set the gold standard for customer experience. Family and employee owned, we run highly profitable businesses while maintaining a fiercely loyal customer base. The goal of HHS is to deliver an incredible customer experience for your operation, keep your current guests returning year after year and create a new group of customers through our marketing and service strategies.
We look forward to bringing our passion and dedication to work for you. When you work with HHS, we will strive to add value and raise success for your hotel.
Since our doors opened in 1948, Hallmark Inns & Resorts has set the gold standard for customer experience. Family and employee owned, we run highly profitable businesses while maintaining a fiercely loyal customer base. The goal of HHS is to deliver an incredible customer experience for your operation, keep your current guests returning year after year and create a new group of customers through our marketing and service strategies.
We look forward to bringing our passion and dedication to work for you. When you work with HHS, we will strive to add value and raise success for your hotel.
Services
Since our doors opened in 1948, Hallmark Inns & Resorts has set the gold standard for customer experience.
Family- and employee-owned to this day, we continue to run highly profitable businesses while maintaining a fiercely loyal customer base.
William J. Allred is a graduate of Oregon State University.
He has extensive post-graduate study in Law, Real Estate Finance, and various hotel operation-related subjects.
He has been designated as a Certified Hotel Administrator by the American Hotel/Motel Association.
Family- and employee-owned to this day, we continue to run highly profitable businesses while maintaining a fiercely loyal customer base.
William J. Allred is a graduate of Oregon State University.
He has extensive post-graduate study in Law, Real Estate Finance, and various hotel operation-related subjects.
He has been designated as a Certified Hotel Administrator by the American Hotel/Motel Association.
Hallmark Inns & Resorts (an employee-owned company) has operated throughout the Northwest since the 1940s, creating highly profitable businesses with a loyal customer base.
A long-tenured employee group passes passion and enthusiasm along to customers through superior customer service.
We can assist you in delivering exceptional customer experiences, whether your guest is on vacation or simply looking for a superb meal.
Hallmark has a sizeable and long-term customer base - some even return to the same room year after year, viewing their time at our hotels as time with old friends.
A long-tenured employee group passes passion and enthusiasm along to customers through superior customer service.
We can assist you in delivering exceptional customer experiences, whether your guest is on vacation or simply looking for a superb meal.
Hallmark has a sizeable and long-term customer base - some even return to the same room year after year, viewing their time at our hotels as time with old friends.
An extraordinary hotel experience begins with the initial customer contact and continues until the moment the guest leaves.
When they have a positive experience, they return time after time.
The high rate of return and referrals of Hallmark guests consistently proves this point.
Well-trained and focused employees are at the core of this service level, and HHS staff can provide the training and operation plan to achieve high-quality customer service.
Documented operation methods provide employees a clear picture of their assigned tasks, and demonstrate management's expectations while teaching and reinforcing the culture of customer-first service.
When they have a positive experience, they return time after time.
The high rate of return and referrals of Hallmark guests consistently proves this point.
Well-trained and focused employees are at the core of this service level, and HHS staff can provide the training and operation plan to achieve high-quality customer service.
Documented operation methods provide employees a clear picture of their assigned tasks, and demonstrate management's expectations while teaching and reinforcing the culture of customer-first service.
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