We're a hospitality company that answers reservations calls - not a call center with a few hospitality clients. There's a big difference. We offer hotel call center services that specialize in answering your guests' calls promptly, profitably, and pleasantly. We don't sell software or add-ons - we focus only on increasing your voice channel revenue, and improving your guest satisfaction.
Included in our reasonable rates is a customized CRM to make follow up reservations sales calls and to directly connect voice reservations with your marketing CRM. Travel Outlook is proud to be a sponsor of HSMAI's annual Revenue Optimization Conference. Travel Outlook is an innovative, custom, off-site central reservations office (CRO) service that serves as either a primary or overflow reservations department for four and five-star independent hotels.
Our team is efficient and focused, and our reasonable rate structure is reflected in our clients' net operating income. In addition to dozens of individual independent properties, our clients include the Catalina Island Company, SHR Global, Travel Tripper, KSL Resorts, Viceroy Hotel Group, Highgate Hotels, Pacific Hospitality Group, and Portfolio Hotels.
Included in our reasonable rates is a customized CRM to make follow up reservations sales calls and to directly connect voice reservations with your marketing CRM. Travel Outlook is proud to be a sponsor of HSMAI's annual Revenue Optimization Conference. Travel Outlook is an innovative, custom, off-site central reservations office (CRO) service that serves as either a primary or overflow reservations department for four and five-star independent hotels.
Our team is efficient and focused, and our reasonable rate structure is reflected in our clients' net operating income. In addition to dozens of individual independent properties, our clients include the Catalina Island Company, SHR Global, Travel Tripper, KSL Resorts, Viceroy Hotel Group, Highgate Hotels, Pacific Hospitality Group, and Portfolio Hotels.
Services
Travel Outlook is an innovative, custom off-site central reservations office (CRO) service that serves as either a primary or overflow reservations department for hotels.
Hotel management is complex.
We want to lessen the management burden, so we work to simplify the voice reservations channel for our clients.
Whether our client is a hotel chain or an individual hotel, we can tailor an effective, custom plan to help to achieve guest satisfaction and revenue generation goals.
The Travel Outlook team works to optimize voice revenue and improve guest satisfaction.
Hotel management is complex.
We want to lessen the management burden, so we work to simplify the voice reservations channel for our clients.
Whether our client is a hotel chain or an individual hotel, we can tailor an effective, custom plan to help to achieve guest satisfaction and revenue generation goals.
The Travel Outlook team works to optimize voice revenue and improve guest satisfaction.
John Smallwood, President: John created the Travel Outlook concept in 2006, after more than twenty years' experience in owning hotels and hospitality management.
Smallwood earned a BBA from New Mexico State University, and before starting in the hospitality industry, he worked with AT&T.
Brett Puffenberger, Vice-President of Operations: Brett designs and operates our virtual agent systems and monitors our connections to hotel inventories.
He earned dual Bachelor's degrees in Marketing and in Management Science from Shippensburg University, and earned an MBA from the University of Akron.
Smallwood earned a BBA from New Mexico State University, and before starting in the hospitality industry, he worked with AT&T.
Brett Puffenberger, Vice-President of Operations: Brett designs and operates our virtual agent systems and monitors our connections to hotel inventories.
He earned dual Bachelor's degrees in Marketing and in Management Science from Shippensburg University, and earned an MBA from the University of Akron.
Rather than having a call center take your reservations calls as a simple service, hire a company that thinks as you do about your hotel and its guests.
Like you, your hotel's profitability and your guests' satisfaction are our sole objectives.
Travel Outlook seeks to hire the best candidates for Reservations Specialist positions with hotel experience and works directly with industry leaders such as Forbes Travel Guide and Kennedy Training Network to develop leading-edge sales and service strategies to ensure the best possible result and experience on every call.
Like you, your hotel's profitability and your guests' satisfaction are our sole objectives.
Travel Outlook seeks to hire the best candidates for Reservations Specialist positions with hotel experience and works directly with industry leaders such as Forbes Travel Guide and Kennedy Training Network to develop leading-edge sales and service strategies to ensure the best possible result and experience on every call.
Travel Outlook is an innovative, custom, off-site central reservations office (CRO) service.
A premium hotel call center that serves as either a primary or overflow reservations department.
Travel Outlook is the first - and only - call center to be certified by the Kennedy Training Network, hospitality's best source for guest service and sales excellence.
We're proven to convert more calls to confirmed bookings and to close them at a higher average daily rate.
And we do this while creating an initial feeling of professionalism and courtesy for the hotel in the mind of the guest, setting the stage for higher ratings in sites such as TripAdvisor.
A premium hotel call center that serves as either a primary or overflow reservations department.
Travel Outlook is the first - and only - call center to be certified by the Kennedy Training Network, hospitality's best source for guest service and sales excellence.
We're proven to convert more calls to confirmed bookings and to close them at a higher average daily rate.
And we do this while creating an initial feeling of professionalism and courtesy for the hotel in the mind of the guest, setting the stage for higher ratings in sites such as TripAdvisor.
We'll help to increase your average daily rate.
As our primary focus, we will drive rate.
The hotel experience of our team coupled with a strict adherence to the Kennedy Training Network sales process virtually guarantees this.
We'll help to increase occupancy.
Our team closes up to 70% of qualified reservations calls.
Based on our experience, we project that our team will help to increase occupancy in your property.
We offer consistency.
We help improve social marketing ratings (sites such as TripAdvisor).
As our primary focus, we will drive rate.
The hotel experience of our team coupled with a strict adherence to the Kennedy Training Network sales process virtually guarantees this.
We'll help to increase occupancy.
Our team closes up to 70% of qualified reservations calls.
Based on our experience, we project that our team will help to increase occupancy in your property.
We offer consistency.
We help improve social marketing ratings (sites such as TripAdvisor).
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