Incrementa

Incrementa is a consulting and training company based in the United States, dedicated to develop potential sells skills to key members of your hotel staff, in order to promote the Up Selling of rooms, additional products and services to your guests.
Our objective is to provide your hotel and its staff with the adequate tools to generate incremental revenues via Up Sell.
With offices in the United States, Mexico and Brazil, and trainings and consultants available in English, Spanish and Portuguese we are one of the leaders in revenue enhancement consulting for the hospitality industry in the continent.

With more than 25 years of experience in the Hotel Industry, we have been able to design our consultancy and training services to focus on the actual needs of your property.
We take into consideration the actual market and local situation in the city where you are, your competition, and most importantly, the educational level of the personnel we train.
We have designed our trainings to be easy to learn and understand by your staff.
Our training materials promote teamwork, motivation, and a sophisticated sales strategy.

Our second most popular training is designed to teach your Reservations Department Staff, to properly talk to the client at the time of answering the phone.
We teach them to do this by establishing rapport with the client, discovering their needs, and properly selling the benefits of the different rooms you have available.
In most cases, the Reservation Staff is often used to offer the cheapest room available at the time of the call; with Book-In Up your staff will learn how to offer your more expensive rooms.

Provides the necessary tools for the staff to become Up Sell experts, capable of increasing revenue by offering higher category dishes and beverages from the menu.
Guarantees the increase of your Up Sell revenues by implementing an effective strategy in which the Restaurant and Room Service staff will learn how to sell your products.
Promotes professional development, converting your staff into qualified salesmen capable of generating incremental revenues for the hotel and providing a better service.

Follow In Up guarantees continuing performance and results by training new team members and refreshing previously trained staff.
Ongoing education ensures all staff members understand and implement the Up Selling philosophy.
Experience has shown that feedback and maintenance sessions are extremely important, as results immediately go up after their implementation.
Therefore, we recommend follow up sessions every 4 to 6 months in order to keep the program material fresh, ensuring superior results.